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Shipping & Returns

Shipping – General.


AirsoftOperations aim to despatch orders within 36 hours on weekdays, RIFs may take longer as we test each weapon before sending it. Orders outside the UK will take longer. We used Parcel Force and Royal Mail for our deliveries you will be emailed with a tracking number once it has been despatched. Once dispatched it should arrive in 2 to 3 days.


Shipping – Costs.


The cost of delivery and handling is £5.99. (Orders outside the UK will require additional fees, please contact our support If the courier service fails to deliver the goods (you miss the delivery) and the goods are sent back to AirsoftOperations, you will be charged for a second delivery.


Shipping – Other.


When signing for a delivery please check the condition of the parcel, If the package is damaged in anyway refuse to accept the delivery. If the goods have been damaged by the courier and you have signed for it we may not be able to claim compensation.


Shipping – Airsoft RIF (Realistic Imitation Firearm (a.k.a. Toy Guns))


When purchasing an Airsoft RIF in the UK you must supply a valid UKARA membership number. If you do not have a UKARA membership we can ‘two-tone’ the weapon for you (more info visit This does not include RIF parts.


Shipping – Customs, Authorities, and shipping outside the UK.


If goods are seized, confiscated, destroyed, and/or damaged through inspection, we do not hold responsibility and cannot offer a refund and/or store credit. If the goods are returned to us by customs or the authorities, we will refund your payment for the goods minus charges imposed by that authority for the handling and return of said goods. We reserve the right to not issue a refund in these and similar situations. It is your responsibility as the customer to ensure the legality of importing goods into their own country. AirsoftOperations can not and will not accept any responsibilities if the goods ordered are seized by customs officials or airport authorities in any country.

We are unable to send Gas or RIFs outside of Europe.



After 14 days all sales are final, if you have any problems or doubts please contact for information involving returns.

We check all our products before sending you them. Before a refund can be given our staff will check the goods in question, a full refund may be given for manufacturing errors. We may be able swap items if you have chosen the wrong colour/size, you will have to pay the price difference and cover the shipping costs.



Goods availability.


In stock: This means that the item is available and ready to be despatched.

Out of Stock: This means that the goods are no longer available.

Advance Order: This means that we have these items coming to us soon, and you may repurchase them before they turn up. There is an average wait of around 2 weeks for these items.


If there is something you would like but we don’t have it on our website please email AirsoftOperations at with the product info (such as name/brand/colour etc) and we’ll sort you out.


About AirsoftOperations


AirsoftOperations is UK Airsoft specialist retailer, we specialise at giving our customers the best and latest kit at competitive prices. We are ran by Airsofters for Airsofters and whether you are new to the sport, or have been at it for years we are dedicated to meet your Airsoft desires.


Please feel free to contact me at with any questions.

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